FAQ

Welcome to the FUCUO FAQ page. Learn more about our products, customization services, order process, and after-sales support. We are committed to providing professional and efficient service for global clients.

General Questions

What products do you offer?

We specialize in Bluetooth speakers, wireless earbuds, portable audio devices, and consumer electronics.

Are you a manufacturer or trading company?

We are a professional manufacturer with our own production facilities and quality control system.

Where is your main market?

Our products are exported to North America, Europe, Southeast Asia, and other global markets.

Do you support OEM & ODM services?

Yes, we provide full OEM and ODM customization services for global brands.

Can I request samples before bulk order?

Yes, sample orders are available for quality evaluation.

What certifications do your products have?

Our products support CE, FCC, RoHS, and other certifications depending on requirements.

Product Questions

What Bluetooth version do your products support?

Most products support Bluetooth 5.0 / 5.3 for stable and fast connectivity.

How long is the battery life?

Battery life varies by model, generally ranging from 4 to 12 hours.

Are your speakers waterproof?

Some models support waterproof functions such as IPX4, IPX5, or IPX7.

Can the products support hands-free calls?

Yes, most Bluetooth audio products include built-in microphones for calls.

What materials are used in your products?

We mainly use ABS, silicone, fabric mesh, and metal materials depending on the product type.

Do your products support RGB lighting effects?

Yes, selected models support dynamic RGB lighting effects.

OEM & ODM Questions

Can I customize my logo on the products?

Yes, logo printing and branding customization are supported.

Do you provide customized packaging?

Yes, we offer customized packaging and gift box solutions.

What is your MOQ for OEM orders?

MOQ depends on the product model and customization requirements.

Can you develop new product designs?

Yes, our engineering team supports product development and structural design.

How long does sample production take?

Usually 7–15 working days depending on customization complexity.

Can you provide exclusive product solutions?

Yes, exclusive designs and private mold projects are available.

Order & Payment Questions

What payment methods do you accept?

We accept T/T, PayPal, Alibaba Trade Assurance, and other common payment methods.

What is your production lead time?

Normally 15–35 days depending on order quantity and customization.

How do you ship the products?

Products can be shipped by sea, air, express, or railway depending on customer needs.

Can you help arrange shipping?

Yes, we can assist with logistics and shipping arrangements worldwide.

Do you support drop shipping?

Yes, selected products support drop shipping services.

How can I get a quotation?

You can contact us through our inquiry form or email with your requirements.